On January 28th, at Avaya’s Partner Connect Day in Maarssen, Datapoint Europe was awarded for being the first European Partner to collaborate with Avaya on the Google / Avaya Contact Center & Unified Communication solution. This innovative Avaya solution allows Datapoint Europe to respond to the needs of customers to provide a rapid and flexible cloud contact center solution.
Traditionally the contact center market has been heavily reliant on standard PCs in order to maximize its processing capabilities. Google Chromebooks are a new type of computer designed to help Customers get things done faster and easier. They run Chrome OS, an operating system that gives Customers the best of Google apps for Work, in-built security, easy central management and other features that make them an improvement on traditional computers.
For example with the addition of Avaya Agent for Chrome, Contact Center customers can:
- Enable Google Chromebooks with a contact center agent thin client
- Decrease home agents downtime, keeping them connected in the event that a VoIP session is lost
- Simplify deployment for the Avaya Agent client
With the addition of Avaya Communicator for Web, Unified Communication customers can:
- Find your teammates quickly
- Chat 1-on-1 or with the whole team
- Make voice and video calls from your browser
- Collaborate in real time
- Click-to-call any phone number
- Let others know when you don’t want to be disturbed
These new innovative (cloud based on your request) solutions supports Datapoint Europe’s go-to-market focus in delivering to multinational clients locally and across the Pan-European market place.
Datapoint Europe can also extend this to a Global level as it is also one of the Founding partners of the Intelligent Communication Alliance (ICA).
The ICA is a specialized global solutions integrator with expertise across Unified Communications & Collaboration, Contact Centres and Networking. The ICA provides our customers with access to over 1000+ staff worldwide with 600+ specialists with Technical Certifications. The ICA supports over 9000 customer locations globally.
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